Privacy Policy

Effective Date: 31 March 2026

This Privacy Policy describes how Crafted Perfumes collects, uses, and protects your personal information when you use our website or services.

1. Information we collect

We may collect the following types of information:

a) Personal information

Name
Phone number
Email address
Billing and shipping address

b) Transaction information

Order details
Payment status

(Note: Payment details are processed securely by third-party providers and are not stored by us.)

c) Technical data

IP address
Browser type
Device information
Website usage data

2. How we use your information

We use collected data for:

Processing and fulfilling orders
Delivery and logistics coordination
Customer support and communication
Sending order updates and service notifications
Marketing communication (only where consent is provided)
Improving website performance and user experience

3. Legal basis for processing

By using our website, you consent to the collection and use of your data as described in this policy.

We process data based on:

Customer consent
Contractual necessity (order fulfillment)
Legal obligations

4. Data sharing

We do not sell or rent personal data.

We may share information with:

Courier and logistics partners
Payment gateway providers
IT and service providers
Legal or regulatory authorities when required

All third parties are obligated to handle data securely.

5. Data retention

We retain personal data only as long as necessary for:

Order fulfillment
Legal and tax compliance
Dispute resolution

Data may be retained for a reasonable period even after account inactivity.

6. Data security

We implement reasonable administrative, technical, and physical safeguards to protect your data.

However, no method of transmission over the internet is completely secure.

7. Cookies & tracking

We use cookies and similar technologies to:

Improve website functionality
Analyze user behavior
Enhance user experience

Users can control cookie preferences through their browser settings.

8. User rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)

Requests can be made via contact details provided below.

9. Third-party links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of such websites.

10. Children’s privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal data from minors.

11. Policy updates

We reserve the right to update this Privacy Policy at any time.

Changes will be effective immediately upon posting on the website.

12. Contact & grievance

For privacy-related concerns or data requests:

Crafted Perfumes
Phone / WhatsApp: +91 8380883388
Email: craftedperfumes@gmail.com

Grievance Officer: Crafted Perfumes Team
Response Time: 7–10 working days

13. Consent

By using this website, you consent to the collection, use, and processing of your information as outlined in this Privacy Policy.