Shipping Policy

Effective Date: 31 March 2026

This Shipping Policy governs the dispatch, delivery, and handling of orders placed with Crafted Perfumes.

1. Delivery coverage

We offer delivery across India.

Orders are shipped through third-party courier partners.

Orders are processed within 1–2 business days after confirmation.

Processing may take longer during peak periods, holidays, or unforeseen circumstances.

Estimated delivery time is 3–7 business days depending on location.

Delivery timelines are indicative and not guaranteed.

Shipping charges, if applicable, are calculated and displayed at checkout.

We reserve the right to modify shipping charges without prior notice.

Tracking details will be shared once the order is dispatched.

It is the customer’s responsibility to track the shipment using the provided details.

Courier partners will make multiple delivery attempts.

If the order is undelivered due to:

The order may be returned to us. Re-shipping may be charged additionally.

Customers are responsible for providing complete and accurate delivery details.

We are not liable for delays or losses caused by incorrect or incomplete addresses.

We are not liable for delays caused by:

Delivery timelines may extend in such cases.

Risk of loss or damage passes to the customer once the order is handed over to the courier partner.

If the package appears tampered or damaged at the time of delivery:

Claims without valid proof may not be accepted.

In case of lost shipments, resolution will be initiated with the courier partner.

Replacement or refund (if applicable) will only be processed after confirmation from the logistics provider.

We reserve the right to:

Our responsibility is limited to handing over the shipment to the courier partner.

We are not liable for indirect or consequential losses due to delivery issues.

For shipping-related queries:

Include order details for faster resolution.